B2B-Center makes the top of the leading e-marketplaces

B2B-Center has been ranked first in «Flexibility and width of trade and procurement functionality» and «Customer support quality» categories. The platform has become the second in terms of the level of corporate customers’ satisfaction with the quality of services, retaining its high position. Besides, the e-marketplace operator makes top-3 in «High competition of bidding» category.

 

«The pandemic speeded up procurement digitization. We responded immediately in terms of the pace of changes, flexibility, as well as customer relations. B2B-Center has moved from a   conventional e-marketplace to “e-marketplace+” model. Substantially, we are becoming a cloud procurement management system, which is a new and promising approach for the Russian market», — emphasizes Andrey Boyko, Chief Commercial Officer of B2B-Center. 

 

«RAEX-Analytics» rating agency conducts a research on the quality services by e-marketplaces operators annually. The research relies on the feedback obtained in the surveys among the customers of e-marketplaces, being the major Russian b2b buyers. According to preliminary estimates, in 2020, the market size development decelerated by 3-7%, the study says. Commercial segment procurement is recovering 4-5 times quicker than in regulated procurement sector. Also there is an increase in demand for additional services provided by an e-marketplace: training events, digital suppliers audit, procurement marketing and many others.