Members FAQ
Login and password are lost - what to do?
Use the function "Forgot your password?" The link to it can be found in section "Sign In". Open the link, specify email, used at the registration. You will receive login and updated password at email.
How to change login and password quickly?
Login and password can be changed in "Personal Account", section "User’s individual data".
How to change email?
Email can be changed in Personal Account", section "User’s individual data".
Registered User of our company was replaced changed. What to do?
Name of the Registered User can be changed Personal Account", section "User’s individual data". In case you have no access to "Personal Account" (login and password are not known, or no access to email) – call Operator of the System directly +7 495 532-85-19, 8 800 555-85-19.
What if the Registered User left the company, given that Digital Signature was issued at her name?
It is required to re-issue the certificate at another employee and update information about new Registered User in Personal Account", section "User’s individual data".
The name of the company was changed. How can we change the name of the company in the System?
It is required to inform the Operator of the System about the changes in the written form. Letter should be accompanied with the following copies of the documents:
- Decision of the Board of Directors to change the name of the company;
- Updated Regulation of the company (or changes in it);
- Certificate on recording of the changes made in the Regulations;
- Extract from the Uniform state catalogue of legal bodies (valid for 1 month).
It is necessary to send this information at info@b2b-center.ru.
We want to publish information about our products in the online Catalogue "Products and Services". How it to do it?
Publish the information in "Personal Account", section "My products". Announcement should contain picture of the product, otherwise it will not be confirmed. If you place the information about services - upload logo of the company.
How to set subscription for announcements about tenders based on the personal needs?
In order to set specialized mailing, it is required:
- In Personal Account go to the section "Offered products and services";
- Search for the keywords, for example, leg cons;
- Choose the positions (branches) of the classifier and specify services;
- Repeat steps 1-3 for all categories of the products/services;
- Go to Personal Account, section "Subscription settings for system messages" and choose one of the options of mailing. At any moment you can change the settings.
Professional consultants are always ready to answer your question. Technical support can be reached at +7 495 532-85-19, 8 800 555-85-19.
How to check the history of a company’s performance on the e-market: tenders it participated in, tenders it won?
Company’s performance on the e-market is reflected in its profile. Name of the company is represents hyperlink to its profile: information about tenders it participated in, is participating at the moment, which tenders it won, overall sum of the contracts.
Where can the results of open tender be found?
Results of open tender are published on the page of its announcement. Information about the winner is placed under the list of applicants.
How to upload the documentation in RFQ (request for quotation)?
In order to upload the documentation in RFQ one need to make a bid first (press the button “Send bid proposal”).
We have joined the System recently and paid the first bill. How and when will we receive bookkeeping documentation?
All bookkeeping documentation is sent via certified mail. The certificate and the invoice for joining the System are issued for the day of payment, the certificate and the invoice on subscriber's service are dated last day the paid quarter. Documents are sent according to the tax laws in five-days term from the moment of service implementation.
There are several e-markets united under the brand B2B-Center. How does access to various e-markets differ?
B2B-Center includes branch- and corporate- trading platforms (e-markets). If you have Partner contract with one of the corporate platforms, then the access is opened only to the tenders of the specific corporate e-market. Companies that have signed contact with B2B-Center or B2B-Energo have access to all tenders.
If I have signed the my tender offer with the electronic digital signature, do I have to upload scanned pages with the blue seal and signature of the director?
Study the tender documentation attentively. Requirements to the tender offer are defined by the Organizer of the tender and are reflected in tender documentation. In case of doubts - contact the Organizer of the tender (via telephone, email or request for clarification function available in the announcement).